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A subordinate delivers a work product that’s closer to a rough draft rather than a final product and leaves insufficient time to revise it before the external deadline. When a crucial deliverable is missing, people from multiple teams point fingers, and a new employee is surprised to see negative comments on her performance review, as […]
In a previous post, we referred to a principle of psychology often cited in the business realm, particularly among operations and customer relations functions.
In yesterday’s post, we discussed the significant and negative impacts a toxic boss can have on an organization. From bringing down department and company morale and productivity to increasing turnover to setting a bad example for other employees and other leaders, toxic bosses are bad news for any organization, and they can’t simply be tolerated. […]
Demanding, especially unreasonably demanding, customers can frustrate customers service staff who aren’t trained to deal with it. What can we do to make these situations less stressful?