Demanding, especially unreasonably demanding, customers can frustrate customers service staff who aren’t trained to deal with it. What can we do to make these situations less stressful?
Category: Customer Service
Good training is the first step to building loyal relationships with your customers, and providing a better working environment for your employees. These articles discuss how to train your customer service team to provide world class service.
Employees that work in customer-focused industries or roles can often feel overwhelmed. Let’s face it–customer service can be tough. People rarely call to tell you what a great job you’re doing. It’s to let you know something is wrong or to vent frustration. For many in these roles, these experiences can make it uncomfortable to […]
The term “customer service” is typically applied to external customers, but trainers don’t have “customers” in that traditional sense. Their customers are employee learners. And it’s imperative that they see their learners as customers they should be kept satisfied if they want their programs to be successful. Why? Because unsatisfied learners won’t continue to take […]
Nearly $1 in every $5 spent in the United States by 2024 will be on healthcare-related costs.1 There is no question that this industry will be booming in the years to come; and there’s also no question that it’s changing rapidly—you need your employees to keep up to date, and your employees, especially your top […]
[Part 1 and Part 2 of this article appeared in the two previous issues.] The financial impacts of cybercrime are expected to reach $6 trillion annually by the year 2021. It’s a massive issue facing individuals, governments, and businesses alike. When it comes to the business world, it’s important to train all employees on how your […]
The role of HR and learning leaders has been in an ongoing state of evolution for the past few decades. One of the most significant parts of this evolution has been for HR and learning leaders to move from the role of administrator to a business partner that is actively involved in business planning and […]
In today’s Advisor, a customer service expert provides 10 tips on how training can be used to help your employees turn negative customer experiences into positive ones.
Yesterday’s Advisor made the case for customer service training by describing how one company experienced great growth by focusing on customer service. Today we take a look at training employees to give their coworkers great service.
In today’s Advisor we’ll see how one company made customer service a priority—in part through service education and training—and experienced a great increase in sales as a result.
By Maura Schreier-Fleming In yesterday’s Advisor, sales consultant Maura Schreier-Fleming reviewed four common sales mistakes and how to use proper training to avoid them. Today Schreier-Fleming discusses three more preventable sales mistakes.