Category: Customer Service

Good training is the first step to building loyal relationships with your customers, and providing a better working environment for your employees. These articles discuss how to train your customer service team to provide world class service.

Tesla

More Customer Service Lessons Learned from Tesla

In two previous posts, we’ve been discussing how Tesla has grown an incredibly strong brand with fierce customer loyalty. We focused on the lessons from real-life examples that can be applied to any business. We’ve discussed the first six examples in our previous posts, and here, we’ll look at the last four.

Tesla

Customer Service Lessons Learned from Tesla

A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]

customer

Why Everyone in Your Organization Needs to Be Trained in Customer Service

According to Salesforce, customer service is the number one factor influencing how much a consumer trusts a company. And it’s not just external customer service (customer-facing interactions) that plays a factor in whether a consumer views an organization favorably either; it also includes customer service that reaches across an entire organization’s interior too.

Remote Worker Phone Calls—Non-Verbal Communication Matters

We’ve previously discussed the challenges that exist when trying to communicate face-to-face. Body language can send various nonverbal cues to others, whether we intend them or not. But it’s not just face-to-face communication that can cause unintended messages to be sent. Even when we communicate over the phone, via e-mail or text, there are various […]

How to Develop High-Quality Learning Experiences for Your External Stakeholders (Part 2)

Continued from yesterday’s post, here are a few additional tactics you can adopt to develop high-quality learning content for your external stakeholders. Curate Content To remain a valued and chief learning resource to your external stakeholders, curate content from multiple sources that they’ll find useful, interesting, and informative. This way, when they want to learn […]