It’s easy to look at executives within an organization and think that these leaders have it all figured out. If they only had the time, they’d be the perfect mentors and coaches for others further down the hierarchy of the organization. But this perspective overlooks the simple fact that we’re always learning and growing—regardless of […]
This topic contains articles pertaining to coaching: the often in person guidance of an employee or employees by a senior member of the staff.
As the economy, markets, technology, and consumer preferences change, businesses must change and adapt, as well. And, as those businesses change and adapt, so, too, must the business units that support them. It’s easy to conceptualize this in terms of “traditional” functions like operations and marketing, but what many people don’t realize is that the […]
Yesterday’s post offered five tips and best practices for giving your employees valuable feedback. Here are five additional tips: 6. Make it Timely and Relevant When providing feedback, ensure it’s timely and relevant. Don’t procrastinate in giving feedback, even if it’s challenging. For example, if brand-new customer service representatives fail to follow a certain script […]
Ninety-eight percent of employees will fail to be engaged when managers provide little to no feedback. Ninety-eight percent! And 65% of employees claim that they want to receive more feedback at work.1 However, a lot of employers and learning and development professionals don’t know where to start when providing valuable feedback. Here are five tips […]
Sales training shouldn’t stop after the onboarding process. In fact, according to HubSpot, high-performing sales organizations are twice as likely to provide ongoing training as low-performing ones. Consider administering the four assessments listed below as you continue to develop your sales employees to maintain your organization’s high-performance standards.
In a study conducted by the Center for America Progress, the cost of losing employees reaches hundreds of thousands of dollars every year, sometimes even millions for larger companies. One way to decrease high turnover costs is to begin coaching employees who are underperforming. Below are four vital steps you must take when coaching underperforming […]
In an article for Entrepreneur, Chris Haddon and Jason Balin note that many of us have coaches, mentors, or tutors growing up. Whether we play sports, play an instrument, take an in-depth dive into a specific academic field or just need some additional assistance with schoolwork, we often have someone taking a dedicated and focused […]
There are many reasons as to why group training sessions will not work. Even though old-style classroom-based training has many benefits, often, employees feel forced into attending, and this is not conducive to learning. It’s also possible that they are reluctant to have the spotlight on them or fear role-play, but whatever their concerns, training […]
Today we’ll answer a simple but important question: How do I engage learners who do not think they need training?
Yesterday we took a look at a recent interview with Jason Forrest, CEO and Chief Culture Officer at FPG (Forest Performance Group) to discuss some insights from his book, WTF: Why Training Fails. Today, the rest of that interview.