Tag: Call Customer Service

You Could Get Sued for Lack of Adequate Training

By Heather Hunt Feb 4, 2013 HR Management & Compliance

Updated: Feb 4, 2013

In the case of Freitick v. SMS Rail Lines, the U.S. District Court for the Eastern District of Pennsylvania had to determine whether the company was negligent and, if so, whether negligence caused the employee’s injuries. In addition, the court had to decide whether the employee knew before the accident that he was required to […]

More Safety Training Q & As

By Heather Hunt Sep 13, 2012 HR Management & Compliance

Updated: Sep 13, 2012

Q. We have a safety meeting that all employees attend. Are the hours attending the safety meeting considered "hours worked" for overtime purposes? A. Training programs conducted during regular working hours constitute work time and must be compensated as such, according to the federal Fair Labor Standards Act (FLSA). After-hours training need not be compensated […]