Although technology-based training is becoming increasingly popular, training experts agree that it will never completely replace classroom training. At present, an overwhelming number of companies continue to use classroom training alongside an increasing amount of technology-based training, such as e-learning and computer-based training. Today, there is an array of techniques, methods, activities, and training aids […]
Now that we’ve established how managing conflict is critical to the overall success of your business, today’s Advisor provides you with a simple eight-step conflict resolution process that you can train your employees to use for resolving any type of workplace conflict.
Certainly, supervisors and managers need to understand your company’s ethics policy and the importance of enforcing it. Train them on your policy, as well as the need to observe the highest standards of ethics, honesty, and integrity in the workplace.
Here is a brief recap of each of the levels:
The following information comes from BLR’s 10-Minute HR Trainer session, “Cross-Training to Promote Better Productivity.”
Q. Do I have to train the authorized employees and affected employees separately, or can I train one class comprised of both audiences? A. There are separate training requirements for authorized and affected employees under OSHA’s lockout/tagout standard. You may train them together as long as you cover both areas and clearly state to the […]
Q. What can trainers do to manage difficult participants and difficult questions during training? A. Difficult trainees include hecklers (particularly in large groups) as well as those who “for whatever reason have totally shut down and make it obvious” by not participating and sitting with their arms folded during training, says Veronica J. Holcomb, president […]
Before having trainees take the following True-False quiz, inform participants that although there are no specific laws or regulations that require workplace diversity, diversity is at least in part about equal opportunity, and provisions of the following federal fair employment laws should be kept in mind: Age Discrimination in Employment Act Americans with Disabilities Act […]
In the case of Freitick v. SMS Rail Lines, the U.S. District Court for the Eastern District of Pennsylvania had to determine whether the company was negligent and, if so, whether negligence caused the employee’s injuries. In addition, the court had to decide whether the employee knew before the accident that he was required to […]
When trainees don’t use what they’ve learned in training, the reason is often a lack of reinforcement back on the job, says Michael Nolan, president of Friesen, Kaye, and Associates (http://www.fka.com). Savvy trainers set the stage for that reinforcement long before they enter the classroom. Meeting with participants and their bosses in advance can significantly […]