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Ask the Trainer: Physical Space

A: Content physical space where training takes place can influence how effective training is; yet many trainers do not take that into consideration when designing and delivering training, says Jill Greenbaum, Ed.D., coach, speaker, and author (www.icoachidesign.com). Ideally, trainers should know during the design phase where the training will occur and how many learners will […]

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Did Supervisor Stop Giving Evaluations, Raises Due to Age Bias?

What Happened In 1985, “Phyllis” was hired to work at a hotel in Dorchester, Massachusetts—initially known as a Howard Johnson Hotel, then as South Bay Hotel, and, starting in 1997, as a Holiday Inn Express operated by Jiten Hotel Management, Inc. As the executive housekeeper of the Holiday Inn Express, Phyllis oversaw the housekeeping staff […]

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How Effective Are Executive Coaching Programs?

In addition, 12% reported that their executive coaching programs are “ineffective,” according to the survey of 230 organizations by AMA Enterprise, a division of American Management Association (www.amnet.org) that offers advisory services and tailored learning programs. “The mixed grades for coaching aren’t unexpected when compared to the effectiveness of other executive and leadership development opportunities,” […]

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Top Organizations Invest More Time, Financial Resources in Training

Organizations increased their spending on employee development by 9.5 percent in 2011—to a per-learner average of $800, according to The Corporate Learning Factbook® 2012: Benchmarks, Trends and Analysis of the U.S. Training Market from Bersin & Associates. The firm also reported that large businesses nearly doubled their investment in social learning—to an average of $40,000. […]

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Ask the Trainer: Reinforcement and Recognition

A: Content and delivery are not necessarily to blame when training fails to drive long-lasting behavioral change. More often, the blame rests with a lack of reinforcement back on the job, says Mike Ryan, senior vice president of Marketing and Strategy for Madison Performance Group (MadisonPG.com). “Training is a key business imperative, but the long-term […]

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Deputy Terminated During Training Period Points to Racial Bias

What Happened The Warrick County, Indiana, sheriff hired “Connor” as a reserve deputy sheriff in November 2003. Connor received promotions to part-time—and, later, full-time—dispatcher before becoming a full-time deputy sheriff in August 2007. All new deputies are required to complete a 1-year probationary period during which field training officers (FTOs) teach them basic law-enforcement techniques. […]

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Financial Education Programs Address Negative Impact on Work Performance

Among the nearly 460 HR professionals surveyed by SHRM, 52% reported that their organization teaches employees about financial planning—down from 64% in a similar survey 2 years ago. Types of Programs Offered Of organizations that offer financial education, 79% provide access to financial counseling and resources via their employee assistance program, SHRM found. Meanwhile, 68% […]

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Training for Ironworkers Replicates On-the-Job Challenges

“Several times a year we meet with the contractors to get feedback about our ironworkers in the field,” says Randy Palumbo, apprenticeship and training coordinator for Iron Workers Local 48 in Oklahoma City (www.ironworkers48.org). “They tell us what they would like taught more in our classes, or taught less, and we build our programs accordingly.” […]

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Ask the Trainer: Language Learning

A: In today’s multicultural workplace and economy, it is important for many employees to become multilingual. With companies of all sizes connecting with colleagues and clients across the globe via Skype, Twitter, Facebook, and LinkedIn, language training is playing an increasingly important role, says Michael Schutzler, CEO of Livemocha (www.livemocha.com), which describes itself as the […]

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Was Failure to Attend Half of Training Classes Grounds for Termination?

What Happened “Christopher” worked as a firefighter/paramedic for the City of Canton Fire Department for 11 years before being hired by the Nimishillen Township Fire Department, where he was employed in the same position for 12 years. The Nimishillen Township department required its firefighters to attend at least 50 percent of all trainings offered annually, but Christopher […]

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